International Organizational Development

CCSR Community and Organizational Specialist Teresa Strausz, LMSW, had an opportunity to go to Bolivia in June to do organization development consulting with the nonprofit organization Hospitals of Hope. Her experience was an international component of her Master of Organization Development program at Friends University.

One of the ways the students worked with this organization involved hosting a World Café for the staff of the hospital in Cochabamba, Bolivia. World Café is an event that provides structure for creative and open conversations about topics that are important to an organization or community.

Jim Maddox, MSOD program director at Friends, posted about the World Café this group hosted. It was the first World Café documented for this country. One story he tells is particularly moving: 

A cleaning woman talks with Dr. Ricalde, Medical Director at the hospital.

"There were many thanks and a lot of hugs from participants to the hosts/facilitators. One cleaning lady, with tears streaming down her cheeks, thanked us, saying she had worked at the hospital for 7 years and this was the first time anyone had asked her ideas or what she loved about the hospital or what the hospital could become; for the first time, she was given a voice. This was powerfully moving."

If you’re interested in hosting a World Café for your organization, contact CCSR at 316-978-3843 or send us an email.

What's it like to work with CCSR?

Photo courtesy of Ramon Soto

When organizations want to work with the Center for Community Support and Research, they might have some idea of what they want to get done, but they need help figuring out how to do it. In this post over on the American Evaluation Association blog, Dr. Tara Gregory describes one creative way CCSR might help an organization complete a logic model:

"We ask participants to think of their program and its outcomes in terms of a movie trilogy. ...We specifically ask them to think of Part 1 as the story of what people experience while involved in the program; Part 2 picks up at a later date (the specific timeframe depends on the program) and reflects the progression of outcomes; and Part 3 represents the transition to 'happily ever after.'"

The American Evaluation Association is a group of evaluators committed to improving evaluation practices and methods. CCSR has ten researchers on its staff and regularly provides program evaluation services to nonprofit organizations and government agencies across Kansas.

If you are interested in CCSR's research and evaluation services, contact Dr. Tara Gregory at 316-978-3843 or email us.

Latest Certified Peer Specialist Newsletter

Opening door: courtesy mx2-foto

The latest Certified Peer Specialist newsletter is up and ready to go. Discussed are the recent Y-LINK conference, the healing power of revisiting sites of trauma with a supportive peer, and information on how the Olmstead ruling impacts peer support services.

Follow this link to download the .pdf, which you can read and share or print and share or talk about and just generally share.

The Art (Museum) of Leadership

By SETH BATE

Nelson-Atkins w/"Shuttlecocks" by Claes Oldenburg and Coosie van Bruggen. Photo credit: Frankphotos

If you’re going to be at the Kansas Museums Association 2012 conference http://ksmuseums.org/category/conference , please look for the session Amy Delamaide and I are presenting on (Re)Energizing Volunteers at 11 a.m. Oct. 25. See you there!

Oct. 24-26, I will be attending the Kansas Museums Association annual conference in Newton. That means it has been a year since I heard a keynote address by Julián Zugazagoitia, director and CEO of the Nelson-Atkins Museum of Art http://www.nelson-atkins.org/ , at last year’s conference. It really stuck with me.

At the time, Zugazagoitia was a year into his position, and he was speaking about the state of the museum world and the new challenges and opportunities he was facing. He didn’t say he was there to talk about leadership, but he did.

Exercising leadership requires inspiring a collective purpose. Zugazagoitia asked his audience to let go of an outmoded purpose for museums, simply preserving contents in pristine condition. Instead, he spoke of museums as “places to produce innovation” and “incubators of new realities.”

 

Zugazagoitia was skilled at speaking to loss. To raise the aspirations and the quality of museums, he said, means inviting visitors who may not be well-versed in art, history or science to be participants in conversation, not just consumers of knowledge. That represents a sacrifice for people who have devoted their lives to museum work. “The notion of maybe no longer being the only authority is the greatest challenge for us,” he acknowledged. 

Even though people are passionate about museums, conversations about them tend to be exceedingly polite. Stop censoring yourself, Zugazagoitia  said. “I love candor. Self-regulation is not the way to make a difference.” Or as I might say to a leadership coaching client, get over “Kansas nice.”

 

Most of his presentation was about the need for change, but Zugazagoitia also showed the ability to start where “they” are. In this case, “they” was the people who love the museum he directs. He promised them that its core identity will stay the same. “There are some values that will never change at the Nelson-Atkins,” he said.

Of all the leadership lessons Zugazagoitia shared, whether he intended to or not, perhaps the most important one is that finding a solution requires learning and experimentation. For a new director in a high-profile position, he was remarkably calm about not knowing exactly how his museum would navigate the changing environment. “Perhaps in not having the answer,” he said, “I am looking for the answer.”

If you love museums—or a particular museum—I hope to see you at this year’s conference. I can’t wait to find out what we hear this time that will stick with us for the next year!

PTSD Support Groups: Hope for Veterans with Invisible Wounds

Photo credit: US Army, Master Sgt. Jonathan Doti (USAF)

by Jeremiah Raymo

Social Work practicum student

Wichita State University Center for Community Support and Research

In 2004, I was deployed to Baghdad, Iraq, as part of Operation Iraqi Freedom.  I served as a squad leader in a light-infantry platoon which completed over 300 combat missions. Unbeknownst to me, 2004 would be the second deadliest year (846 killed in action [KIA]) for American soldiers in Iraq. Fortunately, I survived and returned home in 2005. In 2007, I was honorably discharged from the U.S. Army and returned to civilian life. However, this transition would become equally as frightening as my experiences in combat. 

 

After my discharge, I began to suffer from depression, anxiety, and other debilitating symptoms of post-traumatic stress disorder (PTSD). I found myself in and out of employment, destroying personal relationships, and contemplating suicide. In the spring of 2009, a clinical social worker who had diagnosed me with PTSD suggested I attend an Iraq and Afghanistan PTSD support group. It was an experience that would change my life and aid in my path to recovery.

It was a cool Tuesday evening the night of my first meeting. Anxious and skeptical, I entered the meeting room at the Veterans Affairs (VA) hospital. There were seven other Iraq and Afghanistan veterans in attendance. Robert, the facilitator, welcomed me and the meeting began.  Within twenty minutes, I felt my anxiety melt away. This was the first time in two years I felt at peace. The sharing of stories and experiences were comforting, and I no longer felt isolated. There was a strong sense of camaraderie in the room which could only be shared by people with similar struggles and pains. After sharing my story, the group embraced me with compassion and understanding. I left the support group that night with a sense of hope that had been absent for so long. I could finally say to myself, “It’s going to be okay.” I went to every meeting for the next several months and each time I left with positive feelings and experiences that I did not receive anywhere else. That support group played an integral part in instilling a sense of hope in my life and was a key factor in returning me back to society as a functioning member.

In Kansas, more than 2,000 community support groups, national organizations and websites provide help for a broad range of specific issues. Contact information for support groups can be accessed through the Kansas Health Solutions website at www.kansashealthsolution.org/Shn1.0 or by calling 800.445.0116 in Kansas.

Back to School – Support for Families

Photo courtesy RaeAllen.

by Angela Gaughan

Support Group Project Specialist

As the new school year approaches, families are anxiously making plans to get their children ready to go back to school. The new school year brings with it feelings of excitement and anticipation for the children. For parents and grandparents, who may be raising children, stress and anxiety may be some of the feelings they are experiencing. Many parents and grandparents find they do not have a solid support system, which can provide a sense of comfort and reassurance through times of stress.

A number of support groups are available for parents. One resource is the Kansas Children’s Service League (KCSL). They provide a statewide support group system, the Circle of Parents® Support Group Program, which offers support groups to grandparents raising grandchildren (Kinship), parents of children with special needs, fathers, adoptive/foster care parents, Hispanic families and parents in general. Other organizations offer support groups for parents in Kansas on topics such as multiracial families, homeschooling, troubled youth and infant care.

“There are a number of benefits for those who attend support groups, some of which include sharing personal experiences and gaining information about similar situations from others. Groups provide an opportunity to talk with knowledgeable group leaders and some of the groups share educational information. Attending a group meeting is a great way to establish a network of support,” said B.J. Gore, KCSL supervisor.

With school aged children returning to the classroom, some support groups are offered during the day and adults can look for meeting times which meet their schedules. People who attend groups sometimes do not realize that the information they share can be helpful to others who are attending the meeting. A friend recently told me that she was able to describe how she worked with her daughter to complete her homework in a timely manner, only to discover that her story helped someone else in a similar situation.

The KCSL support groups are offered free of charge and there is no application process required.  Groups meet in cities across the state. For more information, contact B.J. Gore at 316-942-4261, ext. 1315 or bjgore@kcsl.org.  The groups are listed at https://www.kcsl.org. 

In Kansas, more than 2,000 community support groups, national organizations and websites provide help for a broad range of specific issues. Contact information for support groups can be accessed through the Kansas Health Solutions website at www.kansashealthsolution.org/Shn1.0 or by calling 800-445-0116 in Kansas.

Pondering the future of Support Groups | By Jennifer Comes

One of CCSR's roles is to act as custodian of the state's self-help network, a database of self-help groups where people can find help for specific issues or just connect with other people who have the same medical, mental health, relationship, or other concerns. Finding a support group close to home can be a tremendous resource.

But people often ask us, what good is a database of support groups when a person can just go to a web site from the comfort of their home and find support online? Good question!

To us, the difference between face-to-face self-help and online self-help is like the difference between blowing a kiss and giving a kiss. While both are displays of affection, one is more real, more meaningful. That's how we feel about community support groups, and our research backs this up. Some emotions – anger, jealousy, anxiety, and depression, for example – are thought to be more easily expressed in a personal setting than online with a group of people one doesn't know.

But many organizations also keep databases that list online support groups; they, too, have something to offer. Online self-help groups can be a good option for individuals who find themselves too far from a community support group. Others who may want the help of a support group may not be able to relate well verbally to people – individuals with autism or social phobias, for example. Perhaps a physical handicap makes attending a support group meeting too difficult, or time constraints make attending a meeting impossible. Perhaps a situation is too unique to expect to find a support group locally. In those situations, online groups may be an appropriate option.

Research we've been conducting tells us that online self-help – e-mail, bulletin boards, and the like – can also supplement or reinforce the work of a real-world support group. Members of Alcoholics Anonymous, for example, can attend meetings face-to-face, but they also can participate in an online e-mail and bulletin board for AA members that reinforces and expands on what is offered in meetings, giving members a more enriching experience.  

We believe strongly that support groups empower individuals to help themselves, and we see a future for community self-help groups going forward. Our database of more than 2,000 support groups, national organizations and web sites can link people all over the state to support near and far. To find a support group, go to www.kansashealthsolution.org/selfhelpgroup or call us toll-free at 800-445-0116. If your group isn't in our database, please call to let us know you would like to be included.

Social Media: What’s Next? | By Amy Delamaide

Seth Bate and I hosted a Compassion Kansas workshop on "Social Media: What’s Next?" on April 17, 2012. We had nearly 20 participants and heard from panelists Lt. Doug Nolte (Wichita Police Department), Jennifer L. Keller (American Red Cross Blood Services--Central Plains Region), and Ryan Entz (Butler Community College). The focus of this workshop was Google+ and Pinterest.


Here are the links and resources we used to build the presentation.

 



RESOURCES on Google's "Search, Plus Your World"

From the official Google blog, a post on Search, Plus Your World.
And from Mashable, a post on How Google’s Social Search Shift Will Impact Your Brand’s SEO.
And one more on social search by Danny Sullivan here.


RESOURCES on Google+: Signing up and using

To sign up, go to: https://plus.google.com/

For some important-to-follow tips on setting up brand pages, check out Heather Mansfield's post on Nonprofit Tech 2.0 on Google+ Best Practices for Nonprofits. She also gets you started on G+ with 22 Must-circle Nonprofit Bloggers and Resources on Google+.

This post from the Nonprofit Quarterly was useful, too: Google+: Social Media for Entrepreneurs


 


RESOURCES on Pinterest.com

A good place to start is with the Nonprofit Tech 2.0 post on How to Get Your Nonprofit Started on Pinterest.

For more information about how nonprofits could use Pinterest, check out these posts:

• Nell Edgington on Social Velocity: Why I love Pinterest and Nonprofits Should Too
• From Cynthia Price: Pinterest Lets You Share the Things You Love
• From John Haydon: 12 Ways to Use Pinterest for your Nonprofit
• From Marketing Land: 21 Unexpected Ways Brands Can Use Pinterest

And the Chronicle of Philanthropy has articles here and here about nonprofits using Pinterest. If a flowchart would help, here's a flowchart for whether your business (or nonprofit!) should be on Pinterest. (Hint: B2B = business to business. B2C = business to consumer, customer, or client. Most nonprofits are B2C, but some exist to support other organizations, in which case they are closer to B2B.)


CONNECT

• Digital Wichita hosts a social media breakfast on the 3rd Wednesday of the month at 7:30am at Mead’s Corner.

• Digital Wichita group on Facebook.

• Find out what your community offers.

LEARN MORE

• May 15th: Webinar by Heather Mansfield at Nonprofit Tech 2.0. on Google+, 1-2:30pm ET. Sign up here.

• June 14th: Nonprofit Chamber of Service, Session 2 in Administrative Professional Development Series: Managing Electronic Communications, 11:30am-1pm. More info here.

• July 24th: Ben A. Smith workshop Social IRL: Social Media for Non-profits and Social Good, free, 9am-4pm, at Kansas Humane Society.  Sign up here.