Nonprofit Blogs I Read (and you should too!) | Amy Delamaide

Blogs I read

One of the reasons CCSR started blogging is because several of us on staff are readers of blogs. We thought CCSR could add to online content in our areas of expertise. We also admired the Kansas Leadership Center's efforts to blog and contribute to online content.

In an effort to share with readers of the CCSR blog which blogs we go to for ideas and new thinking, here is the first of posts about blogs we read. Mine are in alphabetical order, because that's how I have them organized in my Google reader.


Blogs on NP things I follow:

Bridgespan (all RSS feeds)
The Bridgespan Group is a nonprofit consulting firm out of Boston, New York, and San Francisco. The most recent article from them that I read was on Growing Global NGOs Effectively.  They have a number of articles and case studies available, some for free and some for purchase.

Center for Nonprofit Management
This Center is based in Bucks County, PA, north of Philadelphia. A recent post from them on the differences between hiring a consultant and hiring a facilitator for your planning work makes an interesting distinction, one we often debate at the CCSR. We tend more towards facilitating processes than providing consultation. From a client's perspective, defining which kind of support the organization needs or wants is crucial in finding the right person to support your planning efforts.

Don Griesmann's Nonprofit Blog
I started following this blog on the recommendation of my co-worker Sarah Jolley. His posts tend to be long and informative, with quite a few links in each posts for further reading.

Linksy on Leadership
Through work with the Kansas Leadership Center, I've had the opportunity to learn from Marty Linksy. He shared with me at a training session that he, as a Harvard man, was very familiar with the route from Cambridge to Wellesley College, where I went as an undergrad. His blog on leadership takes concepts developed in his books and applies them to current events.

The Nonprofit and Voluntary Sector Quarterly (NVSQ)
The quarterly publication of ARNOVA  (The Association for Research on Nonprofit Organizations and Voluntary Action) is a treasure trove of scholarly articles on the NP sector. I subscribe to the RSS feed, but it's possible this is only available to me because of my university access. But go here and see if you can get it too. I usually read the abstracts, then click on the link and download the article to read later.

The Nonprofit QuarterlyNot to be confused with the NVSQ, the Nonprofit Quarterly is a Boston-based publication that actually prints on paper. From what I can tell, most of the articles are available online. It looks like they might have some political biases  I should be aware of. I haven't explored this blog/magazine very much.

Philantopic
I haven't explored this blog too much, because I just started following it. But it looks like it will provide articles and content from the Philanthropy News Digest, which could be useful.

Rosetta Thurman
Written by a young, DC-based African-American woman, this blog presents a perspective of a young professional who benefitted from the work of nonprofits as she was growing up in Cleveland and who now consults with nonprofits seeking social change. This post considers how young professionals in nonprofit jobs can build the brand recognition of both their organization and themselves.

TNT: The Network Thinker
Valdis Krebs does interesting research on and mapping of social networks. This blog doesn't get updated very often, but if you like infographics and find social networks interesting, this is worth a read.

Transformative Concepts
Written by Maaskelah Thomas, a leader in the Wichita community and former CCSR facilitator, this blog has a couple of thoughtful posts on what organizations should look for. This one on whether an organization should hire a grant-writer or a fund development coach makes some good points.

White Courtesy Telephone: News, Opinion and Commentary from Inside the Third Sector I don't have much information about the origins of this blog. I think I started following it on the recommendation of a co-worker. Looks like it has at least 6 contributing writers. This post on "Messing with the Poor" has some good food for thought about nonprofits and poverty prevention or alleviation.

Young Professionals of Wichita
Because I am young, a professional, and from Wichita, I follow the Young Professionals of Wichita. Are you a YP? Does your local YP group blog? Follow it.


Blogs on the arts and NPs:

Nonprofits that support or promote the arts are a particular kind of NP. I have an interest in working with arts organizations, so I follow a few blogs dedicated to these NPs.

The Kansas Arts Commission 
The KAC started blogging pretty recently (their archives go back to September 2009). Their posts are useful to find out about arts-related programming, grants, and capacity-building in Kansas.

Michael Kaiser
On November 19, 2009, I attended a session on the "Arts in Crisis" with Michael Kaiser. He is currently the President of the Kennedy Center for the Performing Arts and he has written about his experience turning around major arts organizations. I follow the blog he writes for the Huffington Post: and the one he writes for Artsmanager. There is a bit of overlap between the two, and I could probably cull one of these. But they are written for slightly different audiences and sometimes that difference adds something to one stream or the other.

What blogs do you read to get the latest on the nonprofit sector? Let us know in the comments below.








Photo Courtesy of Moriza

"So what is it that you DO exactly?" | Amy Delamaide

The task of describing to others the work that CCSR does can be daunting.

My co-worker Kevin Bomhoff tells a story about the time his son asked him what he did. He wanted to be able to tell his friends that his dad was a lawyer, or a doctor, or an engineer. After hearing Kevin's lengthy explanation, his son said, "I think it would be easier if I just tell them you work for the CIA."

When I first started working at CCSR three years ago, it took me about five minutes to describe my job. I would have to include examples. "Well, I work with organizations. They could be coalitions, or nonprofits, or government entities, or something else. It could also be a combination of those things. And I help them figure out what they want to do and where to go. Right now, I’m working with a group of people creating a comprehensive early childhood plan for their community. And I’m also working with a nonprofit run by and for people with mental illness to improve their services."

If I talked to someone with a background in business, I could tell them that what I do is like management consulting, but for nonprofit organizations or government bodies.

If I talked to someone with a background in psychology, I could tell them that what I do is like being a shrink for an organization. I try to ask a series of questions that help the organization come to the own best solutions for their situation.

After a few months of working at CCSR, I realized that my job is to help organizations better serve the mission or people they are designed to serve. This means I work with organizations in a variety of fields--public health, education, social services, and more. While each of these settings is different, I can bring the same set of skills, tools, and questions to bear in each one. I have expertise in the process of getting a group from point A to point B.

CCSR’s Special Projects Assistant is working on materials to describe all the different services CCSR offers. Be on the lookout for these materials soon.

How do you describe the work of CCSR? Post your thoughts in the comments.

Photo Courtesy of Erik Charlton

State of the Solutions | Seth Bate

I admit to only half-listening to the coverage leading up to and following the State of the Union address on January 28, 2010. It’s just a speech, right?

Even so, a quote from Kentucky Senator Mitch McConnell got my attention when I heard it on the radio – enough so that I went to his website to find it in an official press release.

“Americans aren’t happy with the administration’s approach,” McConnell said. “They want a step-by-step approach to our problems, not grand government experiments and schemes.”

What I heard was, “Americans want technical solutions, not adaptive responses.” And I have to agree with the Senator. That’s exactly what we want. Unfortunately, it’s not what the situation requires.

Over the last few years I have learned and in turn taught about the difference between technical and adaptive challenges. My first exposure was an article written by Ron Heifetz that a colleague shared with me, and it’s a concept that is central to the work of our partners at The Kansas Leadership Center.

McConnell’s statement points at a key distinction between the two kinds of challenges.

Technical challenges may be difficult and complicated, but they can be tackled with expertise that currently exists. If you get the right combination of brains, resources and influence, there may well be a step-by-step approach to these kinds of problems. Finding that approach is reassuring; if the administration could find it, Americans would likely be happier.

Adaptive challenges are also difficult and complicated, not to mention persistent. And there is no single entity with enough brains, resources or influence to fix them. As we’re reminded in the evolving Kansas Leadership Center Field Guide, these challenges “require learning to understand what is going on. The solutions also require learning to develop new tools, methodologies and practices.”

Job creation, health care and energy ― among other topics in the president’s speech and the Republican response – are adaptive challenges.

The only way to move forward on these enormous issues is to experiment, because no one yet knows what the answers are. Of course, we may disagree on the choice and scope of the experiments. Still, if we are ever to make progress, we have to give up our reliance on step-by-step approaches and embrace innovation, learning as we go.



Learn more about the properties of an adaptive challenge here (pgs. 19-22):

Photo courtesy of Philo Nordlund

Important Questions to Ask When Marketing Your Nonprofit | Robin Fertner

The word marketing usually conjures up images of over-worked advertising gurus poring over focus group data to create an award-winning campaign that will convince consumers once and for all that Coca-Cola is the superior beverage. Marketing may not seem like something a nonprofit should be worried about, but it is a crucial part of ensuring that your vision and mission are met to the best of your ability.

So, after lots of sweat, tears and IRS forms, you have your nonprofit up and running smoothly. You’ve developed your image, created a logo, and you’ve set up your website. So where do you go from here?  How do you start the daunting task of marketing?

This all may seem obvious, but these three important questions can easily be forgotten in the excitement of starting a campaign.


1.    WHY?
Why are you marketing your organization? What is your goal? Do you need more funds (well, of course you do – but are you actively looking to start a fundraising campaign)? Are you planning to expand your services? Do you just want the general public to know you exist?

Figure out what your organization needs most at this particular moment, and focus exclusively on that.  If your goal is solid, your message will be on target as well. You can always start a new campaign later on as your organization’s needs change.


2.    WHO?
Okay, before you blow your entire printing budget sending out postcards across the city/state/universe – take a moment to think about who your target audience is.  Who’s going to be most interested in what you have to say? Who is going to be most likely to give donations? Who has supported your organization in the past? Who do you want to support your organization in the future?

This isn’t to say that you shouldn’t target a broad audience – if that will best accomplish your goal. Social media offers a free/inexpensive way to reach the general populous.  Whether or not your entire state will care about what you have to say is up to you to decide.


3.    HOW?
Now that you know who you’re trying to reach, how are you planning to connect with them? This goes back a bit to the WHO question and knowing your target audience. If you’re looking to target seniors about your upcoming services, you may want to leave the Twitter out of this campaign.  If you’re looking to get support from the local art community, clip art and rainbow fonts aren’t going to cut it.

Think hard about who your target audience is, and what you want to convey to them. Figure out where they get their information, and what sources they find most trustworthy. Most importantly, keep track of your results – you may discover a better method for future endeavors.


Photo courtesy of Simple Insomnia

Staying on Top of Change: The Value of Research and Evaluation Part Three | Tara Gregory

My last post considered why it is important to measure if your program has made a difference. The second issue is the importance of evaluation in being accountable during times when funds are tight.

It may seem like a luxury to implement an evaluation when people are in need of services. But implementing an inappropriate, ineffective or damaging program is clearly not a good use of funds. A common problem for organizations is not tying their programs to clear needs or intended outcomes.

A formative evaluation (i.e., needs or asset assessment) for example can help an organization identify what issues need to be addressed, the population most affected, or the potential for change. This is always a crucial step but even more so when social conditions, and funding attached to such issues, are particularly unstable.

A summative evaluation (i.e., outcome evaluation) can provide evidence that the program—and the funding that supported it—made a difference in the lives of recipients and/or the community. Again, in times of economic and social uncertainty, an organization that can point to evidence of need and effectiveness has an advantage in making the case that these programs are sound investments.

In the last few posts, I’ve tried to make the case that organizations can help sustain themselves in the face of societal and economic shifts by evaluating the needs and outcomes of their service population. I recognize that, as the Research and Evaluation Coordinator, I might be a bit biased toward my area of interest and expertise. But change is inevitable, both societally and in the lives of those served by non-profit, faith and community-based organizations. Making evaluation part of any program helps ensure that change isn’t an unexpected obstacle or trauma…but evidence of good, well-informed work.



Photo courtesy of David M. Goehring

Staying on Top of Change: The Value of Research and Evaluation Part Two | Tara Gregory

Evaluation is directly connected to organizational effectiveness.

There are two issues that are particularly salient here – especially when there are larger societal changes swirling around organizations. First, just because an organization implements a program or activities doesn’t mean it has made a difference. Social services aren’t just about numbers i.e., the number of people served, the number of sessions held, the number of resources provided. Those things are easy to count, and some organizations look at these numbers as evidence of doing “a good job.” 

But without true evaluation—which looks at the actual impact on recipients and the resulting changes created in their lives—there’s no real measure as to whether those served are gaining anything of value. If changes DO take place, and there’s been no evaluation, it’s hard to tell if the program contributed.   What’s worse? Not knowing if it’s done something harmful. 

Providing services without knowing their impact on recipients is like a doctor doing a procedure without paying attention to whether it helped or hurt the patient. Just like diagnostic or follow-up exams, program evaluations help outline and document:

•    the need for and purpose of the program (needs assessment and outcomes identification):
•    How it was implemented (fidelity measures)
•    How recipients responded (process measures)
•    How they were changed (outcome measures)

All of these evaluation elements help increase the likelihood that programs stay true to their intended purpose, do no harm, and are changed appropriately when they’re off target. 

My next post will look at the second issue that is important to consider when planning your research and evaluation.


Photo courtesy of Yasser

Staying on Top of Change: The Value of Evaluation Part One | Tara Gregory

Like most people, I don’t really love change…especially when it comes at me unexpectedly. But for our Research and Evaluation team at CCSR, change is the currency of what we do. Whether we’re looking for change in individuals, settings, organizations, or communities, it’s an indicator that something is “working.” I use the term working because changes can be positive or negative, but either way implies that an action has had an effect.

Right now, nonprofits and agencies who work with CCSR are thinking about changes related to the effects of the economy on organizational stability and conditions for those they serve. In changing economic times, many organizations batten down the hatches by cutting activities that may seem superfluous or not of direct benefit to service recipients—evaluation activities are often the first to go.

However, evaluation that documents change, whether for individuals, the organization or community, is key to maintaining effectiveness and in proving an organization’s worth.


Photo courtesy of Mike Baird