CPS Newsletter

On Negative Results in Leadership Experiments | By Amy Delamaide

Image via Horia Varlan

How often do we talk about the leadership experiments we try that don’t work? Rarely? Often? Never? Sometimes?

I experimented earlier this year with a different kind of facilitation. I did it so the group I was working with could learn the differences between role and self. I played a role in the front of the room quite dissimilar to what I would normally do. Instead of calling the room to order loudly, I waited quietly at the front, making eye contact and smiling to get attention. It took the room more than 10 minutes to quiet down and be ready to begin. Once I started asking questions, I decided not to be the one to acknowledge when people could talk by looking at them and nodding. Instead I sat in a chair, avoided eye contact, and did not acknowledge raised hands. When someone started talking who had already contributed many times, I quickly interrupted and asked for others to give input. The things I was doing at the front of the room were really, really different from what I’ve learned is “good” facilitating and from what I normally do. But I was trying some things out, for what I thought were good reasons.

It did not go over with everyone very well. Some people’s feelings got hurt. I got specific and negative feedback on the session evaluation forms. I found it hard to get to sleep for a few nights because I was replaying events in my mind and thinking about what I would have done differently.

Through the winding ways of the internet, the following paragraph ended up on my Tumblr dashboard last week, from an article by Adam Ruben, and it connects to this question of how often we discuss experiments that don’t work:

Last month, I learned about a publication that has been quickly gaining popularity, the Journal of Negative Results in BioMedicine (JNRBM). Published, presumably, by a gang of dour curmudgeons who hate everything, JNRBM openly welcomes the data that other journals won’t touch because it doesn’t fit the unspoken rule that all articles must end on a cheery note of promise. …You might imagine that JNRBM is a place where losers gather to celebrate their failures, kind of like Best Buy or Division III football. But JNRBM meets two important needs in science reporting: the need to combat the positive spin known as publication bias and the need to make other scientists feel better about themselves.

In the world of leadership development, do we have a bias towards talking about experiments that worked? What can we do to cultivate an environment where efforts to try something new that don’t go so well can be discussed, reviewed, learned from?

In my case, support from my colleagues and conversation about how I could have better communicated my intentions and how they could have drawn out more learning from my interactions with the group helped me learn from my failed experiment.

What experiments have you tried that didn’t work? What factors need to be in place for you to feel free sharing your negative results?

Statewide Summit on Spirituality and Mental Health

WSU’s Center for Community Support and Research is hosting a state-wide summit on spirituality and mental health April 24 at the Marcus Welcome Center on the WSU campus.

The summit will allow a diverse array of community stakeholders to come together on matters of faith and emotional wellness to help build a brighter future for all Kansans.

The summit runs from 10:00-3:00. Lunch provided. Space is limited, so RSVP by April 13 to

Dorthene “Dee” Hinton-Turner at 316.978.6751, or by email: dorthene.hintonturner@wichita.edu

Sam Demel at 316.978.6474, or by email: samuel.demel@wichita.edu

Helping ourselves, helping each other | By Jennifer Comes

Soon Medicaid providers across Kansas will receive a letter from CCSR, letting them know about the self-help group database we maintain and containing magnets with information about how to access the database. The text of the letter is below. If you are interested in hosting a presentation or in using the materials we have available, information for connecting with CCSR is included at the end of this post.

It all began when one person recognized she could make a difference in the lives of others.

Back in the 1980s, social worker Evelyn Middlestat was facilitating adoptions for the Wichita offices of Lutheran Social Service. She saw that adoptive parents she worked with struggled with many of the same issues in raising their adopted children and started a support group for them.

At the group's first meeting, Evelyn realized that a group of peers facing the same challenges could support and advise each other in ways that professionals could not. Self-help groups, she thought, could be organized around virtually any situation or issue. Evelyn's contacts in the community made her aware of many support groups that met regularly, but group leaders often complained that people who needed group support locally did not know how or where to find it. Recognizing this, Evelyn gathered her notes and her telephone at her kitchen table and made it her mission to connect individuals seeking support with the right community self-help groups.

That vital connective piece that Evelyn recognized more than 30 years ago is the same work the Center for Community Support and Research continues today. As custodian of an electronic database of more than 2,000 self-help groups, national organizations and informational websites, we link anyone in the state with the support they need, wherever they may be located. Self-help groups can be found in most Kansas counties and have organized themselves around issues as diverse as living with cancer; coping with addiction or mental illness, grief or bereavement; physical or sexual abuse; divorce and relationship issues, and learning to be a better parent.

The database may be found online and a toll-free phone number, 800 445-0116, also links individuals with information on self-help group contacts.

“Support groups and community-based groups are a great way to give yourself a jump start and get yourself going,” said Aaron Scharenberg, director of the Central Christian Counseling Center in Wichita. When individuals find themselves dealing with a difficult situation, “they provide support, accountability, and a way to connect with others.”

Please use the enclosed materials as appropriate and feel free to share them with other organizations or individuals who may be helped through this free statewide resource. At CCSR, we especially welcome the opportunity to make presentations to groups and organizations. A presentation may be strutured from 1 hour to 8 hours on a variety of topics, either face-to-face or in a webinar format, and CEU credits are available. These presentations are a free service to Kansas Medicaid providers.

Helping ourselves as we help each other: We think Evelyn would be pleased.

To learn more, to schedule a presentation or to make sure a specific self-help group is listed, please contact Angela Gaughan at the toll-free number listed above, or at angela.gaughan@wichita.edu.

On leadership and authority in the Egyptian revolution | By Amy Delamaide

Yesterday, National Public Radio's Steve Inskeep interviewed Wael Ghonim about his role in the Egyptian revolution and his new memoir of the time, Revolution 2.0. Several of his comments about leadership reminded me of the distinction to be made between "leadership" and "authority." Here is a (long) segment of the interview:

GHONIM: ...And this revolution has no leader, has no face to it. And the collective effort of all the Egyptians is what mattered at the end of the day.

INSKEEP: Now, it's interesting you say that this revolution has no leader. Many people, of course, have said that. But reading your memoir here, "Revolution 2.0," I wonder if you're not giving yourself enough credit, because you describe yourself putting up Facebook pages, sending out statements, writing quite dramatically on behalf of causes, doing things that leaders do, and organizing protests, getting this revolution going.

GHONIM: I think this is not leadership. When I say a leader, it means that directs the revolution, where it should be going. Before the revolution came, what we were doing is increasing the awareness and calling people to action. What we did was calling for, you know, massive process that turns into the revolution on the 25th.

That doesn't, you know, give me the title of leadership, because at the end of the day I don't - you know, I did not - and I would have not been able to take charge and tell people what to do and negotiate on behalf of them.

The fact that there is no leader is evident on the floor. There are so many people that have done extraordinary efforts and that have sacrificed. There are so many people that have died, but there was no clear leadership that made decisions on behalf of the people.

(emphasis added)

Ghonim's interpretation of a leader is someone who we would say is in a position of authority. Someone who has power and uses it to direct the actions of others. Given what we know of life under the Mubarak regime, it makes sense that Ghonim's concept of leadership is authority-driven.

Inskeep suggests that the organizing and motivating work Ghonim did through his online activities was something "that leaders do." Ghonim's definition of leadership does not include these activities. For him, activities of leadership are directing the revolution, taking charge, telling people what to do, making decisions for people, and negotiating on behalf of the people.

Within the framework of leadership offered by the Kansas Leadership Center's competencies, Ghonim's activities clearly fall within the competencies of Energize Others and Skilfully Intervene. Through Facebook posts, he spoke from the heart and oriented others to a common purpose. He captured attention, connected people from different groups, and engaged unusual voices.

As Egyptians comes to terms with their opportunity to determine who they put in positions of authority, I hope they consider that people in authority positions can also exercise leadership like Wael Ghonim did.

Students get experience serving the nonprofit sector at CCSR

Students gain real-world experience volunteering at WSU Center for Community Support and Research on a variety of projects in the fall semester.

Four students are from the Emory Lindquist Honors Program:

Victoria Eck at her desk

• Victoria Eck, a junior majoring in Pre-law and Political Science/History,  researched sources of resilience to help in building a model of trauma healing for CCSR’s work on Trauma-Informed Care.
• Emily Lancaster, a sophomore majoring in pre-medicine, created a logo and handouts to help people with mental illness keep track of their medical information so they can advocate for their own medical treatment.
• Janet Nghiem Phy, a freshman with an undeclared major, assisted leadership evaluation activities and reviewed literature related to leadership development and leadership programs.
• Shahla Pourkaram, a junior majoring in Aerospace and Mechanical Engineering and Pre-medicine, made phone calls for a survey for the Kansas Department on Aging and conducted a phone survey of daycare providers for the Riley County Early Head Start program.

About her experiences at CCSR, Shahla says, “Medical school is very competitive and to have undergraduate research experience is very beneficial. I have been able to gain skills such as survey administration and database construction at CCSR.” Pourkaram is also president of Wichita State Society of Women Engineers.

Three graduate students are expanding their career opportunities at CCSR:

• Kaitlin Boger is a second year Master’s Social Work student who designed and facilitated leadership development sessions, supported a trauma-informed organizational process for a community partner in Topeka, and researched trauma-informed care models.
• Jennifer Comes is in her first year of the MSW program, contributing to CCSR’s mental health consumer initiative by creating a media kit for Self-Help Group services and writing the history of consumer run organizations in Kansas.
• Bailey Blair has earned a bachelor’s degree in Psychology and a Teacher’s License in English Literature and Psychology. She plans to pursue a Master’s of Social Work. Bailey is preparing a proposal to create a comprehensive network of care for transition age youth.

About her work at CCSR, Bailey says, “What I’m working on at CCSR is the same type of work as the other incredibly talented staff here. The work I’m doing now is what I plan to build my career on.” Jennifer adds, “Working at CCSR has been a terrific learning opportunity for me. Students here are encouraged to contribute in a variety of ways that I've been surprised to discover are actually closely related to our coursework. CCSR staff enjoys working with students and though most of them have advanced degrees, they seek out our opinions and consider us peers in an ongoing process of community building that we are engaged in together.”

Based in downtown Wichita, WSU Center for Community Support and Research is proud to be a place where WSU students can immerse themselves in learning about and serving the nonprofit and public sectors while building their professional contacts and career opportunities.